What is the default thickness of your panel share service?
1.6mm is the default standard for a PCB.
We do have other material thicknesses in stock, however it's not practical
for us to accommodate varying thicknesses on a panel share service.
Please contact us for your requirements before placing an order.
What design files do you accept for manufacture?
We accept Gerber files, Excellon NC files, and PCB files from Altium, Eagle and DesignSpark.
In some cases we can covert other files such as PDFs and DXFs but this service isn't available as standard and you need to email us the data you have so we can see if it's suitable for conversion.
Do you check the manufacturing files before starting?
During the process of loading your files, we make some very quick checks on tracks
and gaps, holes sizes, pad sizes, outlines and various other factors.
We don't however give you any assurances that we will find something that may cause
a problem later. Due to the heavy workloads we experience we can't check every job thoroughly,
and the responsibility is yours to ensure the design conforms to our guidelines.
Will you electronically test my PCBs?
Yes, we test every circuit board we make. We test the end point continuity of nets, and the isolation of nets.
What is your cut-off time?
An order placed after 5pm NZ time Monday to Friday will be considered as being ordered the next working day
What payments do you accept?
Paypal is used for paying by credit cards Visa & Mastercard.
NZ and Australian customers can pay by direct credit or EFT into our bank account.
Customers that have an account with us can charge an order to their account using a purchase order number.
How does the delivery time work?
Delivery options available are 1, 2 and 4 working days, so this doesn't include weekends, or NZ national holidays. Examples : A 2-Day order placed on a Thursday will be dispatched on the following Monday, a 4-Day order placed on a Wednesday will be dispatched on the following Tuesday.
What are the shipping times for my order?
We have done everything possible to find a courier company that offers
reliability and speed for all our customers where ever you are however we can't control
how efficient the courier is. You will receive tracking data when your board
is sent. NZ Nationwide is overnight using NZ Couriers; Australia to major cities is overnight, other areas
can be 2 days using DHL. International shipping is generally 1 to 2 days using DHL.
Who will manufacture my order?
Circuit Labs, our own well established PCB Manufacturing company that supports the PCB Zone service.